Case in 60 seconds

Pukka asked for a launch as bold as its new World Flavours range, which had to move consumers towards unfamiliar Jamaican, Indian and Mexican recipes while convincing the trade of the brand's standing in savoury pastry.

The campaign appears to turn on street food as the familiar shortcut to unfamiliar flavour, because the page frames over 7,000 UK stalls and a £1.2 billion scene as evidence that Brits already trust that route.

The organising thesis was a culinary journey rather than a sampling stand, so the three flavours were staged as destinations that visitors travelled through instead of products handed out at a table.

Richmond & Towers ran a street food pop-up at Spitalfields where 4,760 samples of Pukka's new World Flavours parcels were served with handcrafted mocktails, an interactive spice station and a travel-themed photo zone. Foodie influencers posted reels, stories and posts across TikTok and Instagram, while a consumer research story about the nation's changing palate carried the launch into consumer and trade media.

Richmond & Towers reports 70 million+ total campaign reach across national press, trade media, and social, along with 108,871 organic influencer reach, 30 consumer media hits and 23 trade media hits.

Strategy Breakdown

The primary strategy-learning section — interpretation, not a press-release summary.

Brits with an appetite for discovering new flavours, addressed alongside the grocery trade Pukka wanted to convince of its standing in savoury pastry.
Global flavour has become everyday and affordable through street food, which leaves a chilled pastry brand looking domestic by comparison, so the launch borrowed the market stall rather than the supermarket aisle.
Savoury pastry is bought on familiarity, so a range built on Jamaican, Indian and Mexican recipes had to be tasted before it could be trusted, which is what the sampling volume was there to do.
Pukka took the role of guide on a culinary adventure rather than the source of the cuisines, which let a British pastry brand carry three flavour traditions without claiming authorship of any of them.
Based on the available evidence, the work assumed people share a place before they share a product, so the photo zone and the spice station gave influencers and visitors something to post that was not simply a pastry.

Creative & Execution System

Assets & channels

  • Instagram
  • TikTok

Partners

  • Richmond & Towers Communications (lead_agency)

Participation mechanic

  • Visitors tasted their way through the three flavours, explored the ingredients behind them at an interactive spice station and posed in a travel-themed photo zone built to be shared.

Results & Evidence

MetricValueResult type
consumer media hits30 consumer media hits, including 20 product placement, 7 national news and 3 listings mediaperformance
organic influencer reach108,871 organic influencer reach, featuring foodie creators sharing the adventurereach
samples served4,760 samples of Pukka's new World Flavours parcels were served, paired with handcrafted mocktails designed to complement and highlight the authentic spices and ingredients.performance
total campaign reach70 million+ total campaign reach across national press, trade media, and socialreach
trade media hits23 trade media hits, including 9 standout features in The Grocerperformance

Why Richmond & Towers Communications's strategy worked

  1. 1

    Borrowing an established venue type carries a new flavour further than explaining it, because a street food pop-up gives an unfamiliar recipe a setting where trying something unknown is already the expected behaviour.

  2. 2

    Sampling volume works as evidence rather than as reach, so 4,760 samples served matters less as an audience number than as the count of people who tasted the range before deciding on it.

  3. 3

    A consumer research story about changing palates gives a product launch a second news hook, which is what allows a range announcement to run in outlets that would not cover a new product alone.

  4. 4

    Running consumer and trade objectives through one activation produced both 30 consumer media hits and 23 trade media hits, because the trade press covers the launch as a category move while consumer press covers the food.