Sprinklr
Sprinklr is an AI-native customer experience platform with publishing, engagement, link in bio, and RSS publishing for large distributed teams, with all 32 features in this matrix verified. Sprinklr Copilot assists across modules and AI+ Studio builds custom models. Customers include Uber, Deutsche Telekom, Acer, Aramex, and Northwestern Mutual.
Customer stories
Yango Play tracked 2M+ posts, gained 30x competitive edge
Results
30x
Engagement vs competitors
2M+
Interactions (four months)
Greene King cuts social content templates to 50
Results
2,700+
Locations
400+
Distributed users
50
Master templates per year
Aramex cuts delivery times 20.2% with WhatsApp support
Results
1.3M
Hours saved
20.2M
Cases deflected
99%
Bot containment rate
Uber scaled global support to 4,000 agents, 8% faster
Results
4,000
Hours saved
4M
Inbound messages
8%
Sla compliance increase
Deutsche Telekom unified 41,000 agents across Europe
Results
180
Agents in germany
41K
Agents across 11 countries
How Microsoft used social listening to guide 8 product lines
Results
8.6B
Listening mentions
100%
Projects executed increase
Emma increased presales conversions 88% with AI agents
Results
88%
Ai agent resolution
3,200
Service hours saved
Cosentino tracked design trends across 80 countries
Results
80+
Countries
Emma boosted presales conversions 4x across 11 markets
Results
4x
Conversion rate increase
88%
Automated presales conversations
AJet scaled customer service 875% across channels
Results
93%
Within 20 minutes
36,795
Conversations per month
95.95%
Improvement in average response
Northwestern Mutual hit 57K likes on Instagram post
Results
300
New followers
31K
Likes on single post
57K
Engagements in 7 days
Pet food brand unified global support, grew by 20%
Results
20
Nps increase